Frequently Asked Questions
Everything you need to know about your Perfect Stranger experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimates cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
An item I love is out of stock, will it be restocked?
We frequently restock our most popular pieces. You can sign up for 'Back in Stock' notifications on the product page to be the first to know when your size is available again.